Clermont Hotel Group is looking for an enthusiastic Hotel Receptionist to join the Front of House team at Thistle Park Lane in Westminster, London. This permanent position offers £13.50 per hour plus commission and provides an excellent opportunity to build a rewarding career in hospitality. The successful candidate will deliver outstanding guest service, manage check-ins and check-outs, respond to guest enquiries, and help create memorable experiences for every visitor.
COMPANY OVERVIEW
Clermont Hotel Group is one of the UK’s leading hotel operators, managing a collection of well-known hotels across the country. The company is committed to delivering exceptional guest experiences while investing in employee wellbeing, professional development, and long-term career progression within the hospitality industry.
KEY RESPONSIBILITIES
- Welcome guests with a friendly and professional approach.
- Manage guest check-ins and check-outs efficiently.
- Respond promptly to guest enquiries and requests.
- Deliver personalised customer service throughout each guest’s stay.
- Handle reservations and reception administration.
- Resolve guest concerns calmly and professionally.
- Work closely with Front of House colleagues.
- Maintain accurate guest records.
- Support smooth daily hotel operations.
- Uphold company service standards at all times.
JOB REQUIREMENTS
- Passion for delivering outstanding customer service.
- Friendly and professional communication skills.
- Ability to remain calm in a busy environment.
- Strong attention to detail.
- Flexible approach to shift work.
- Ability to work early and late shifts on a rotating schedule.
- Teamwork and problem-solving skills.
- Experience with Opera PMS is beneficial but not essential.
SKILLS REQUIRED
- Hotel reception
- Customer service
- Guest relations
- Front desk operations
- Communication
- Problem-solving
- Time management
- Attention to detail
- Teamwork
- Reservation management
- Hospitality
- Computer skills
SALARY & BENEFITS
Details Information Position Hotel Receptionist Company Clermont Hotel Group Location City of Westminster, London, United Kingdom Employment Type Permanent (Flexible Contract) Salary £13.50 per hour plus commissions Hours Not specified Working Pattern Shift rota including early and late shifts
Benefits
- Competitive hourly pay plus commission
- Award-winning career development programmes
- Access to the company Academy
- Pension scheme
- Healthcare scheme
- Free meals while on duty
- Wagestream (early access to earned wages)
- Employee discounts on hotels, dining, shopping, and travel
- Refer a Friend bonus of up to £1,000
- Interest-free season ticket loans
- Employee Assistance Programme
- Mental health and wellbeing support
- Gym discounts
- Cycle to Work Scheme
- Paid volunteering days
- Staff recognition awards and social events
WORK ENVIRONMENT
You’ll work in the welcoming reception area of Thistle Park Lane, assisting business and leisure travellers in one of London’s most popular locations. This fast-paced hospitality environment offers excellent opportunities to develop customer service skills while working with a supportive and experienced Front of House team.
COMMON DUTIES
- Welcome arriving guests.
- Process check-ins and check-outs.
- Answer telephone and email enquiries.
- Assist with guest requests.
- Handle reservations.
- Resolve guest concerns.
- Maintain reception records.
- Coordinate with housekeeping.
- Promote hotel services.
- Deliver exceptional customer experiences.
APPLICATION TIPS
- Highlight previous hospitality or customer service experience.
- Demonstrate excellent communication skills.
- Mention experience working in busy customer-facing environments.
- Include any knowledge of Opera PMS or hotel reservation systems.
- Showcase your ability to remain calm under pressure.
- Emphasise flexibility to work rotating shifts.
- Tailor your CV to highlight guest service achievements.
- Submit your application as early as possible.
HOW TO APPLY
Complete the online application and upload your latest CV highlighting your hospitality, reception, or customer service experience. Early applications are recommended as vacancies may close before the advertised deadline.
FREQUENTLY ASKED QUESTIONS
Where is the job located?
The role is based at Thistle Park Lane in the City of Westminster, London.
What is the hourly pay?
The position pays £13.50 per hour, plus commission opportunities.
Is this a permanent role?
Yes. This is a permanent position on a flexible contract.
Do I need hotel reception experience?
Previous reception or hospitality experience is beneficial, but a strong customer service background and enthusiasm are highly valued.
Will I work shifts?
Yes. Receptionists work a rotating schedule that includes early and late shifts across five days out of seven.
Is Opera experience required?
Experience using Opera Property Management System is an advantage but is not essential.
What benefits are offered?
Employees receive career development opportunities, pension and healthcare schemes, free meals on duty, employee discounts, wellbeing support, recognition programmes, and more.
FINAL SUMMARY
The Hotel Receptionist position with Clermont Hotel Group at Thistle Park Lane offers an excellent opportunity to build a rewarding hospitality career in the heart of Westminster. With £13.50 per hour plus commissions, outstanding employee benefits, award-winning training, and excellent career progression, this permanent role is ideal for individuals who are passionate about delivering exceptional guest experiences while working in one of London’s leading hotel groups.
