Premier Inn, part of Whitbread, is looking for an experienced Hotel Manager to lead its hotel team in Harrow, London. This permanent leadership role offers a salary of £32,000–£34,000 per year and provides the opportunity to oversee daily hotel operations, inspire team members, deliver exceptional guest experiences, and maintain the high standards that have made Premier Inn one of the UK’s leading hotel brands.
COMPANY OVERVIEW
Whitbread is one of the United Kingdom’s leading hospitality companies and the owner of Premier Inn, the country’s largest hotel brand. With a strong focus on customer satisfaction, employee development, and operational excellence, Whitbread offers rewarding career opportunities across its hotels and restaurants nationwide.
KEY RESPONSIBILITIES
- Lead and motivate Front of House and Housekeeping teams.
- Manage the day-to-day operations of the hotel.
- Ensure outstanding guest service at all times.
- Oversee hotel, bar, and kitchen operations.
- Maintain Premier Inn brand standards.
- Identify opportunities to improve business performance.
- Monitor operational efficiency and commercial performance.
- Ensure compliance with health and safety regulations.
- Develop and coach team members.
- Foster a positive and inclusive workplace culture.
JOB REQUIREMENTS
- Previous management experience within hospitality or a similar environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Passion for delivering exceptional customer service.
- Ability to motivate and develop high-performing teams.
- Commercial awareness and problem-solving skills.
- Commitment to maintaining health and safety standards.
- Ability to work in a fast-paced hospitality environment.
SKILLS REQUIRED
- Hotel management
- Hospitality leadership
- Team management
- Customer service
- Staff development
- Operational management
- Commercial awareness
- Communication
- Health and safety compliance
- Problem-solving
- Time management
- Leadership
SALARY & BENEFITS
Details Information Position Hotel Manager Company Whitbread (Premier Inn) Employment Type Permanent Location Harrow, London, United Kingdom Salary £32,000–£34,000 per year Hours Not specified Working Pattern Not specified
Benefits
- Competitive annual salary
- Performance-related company bonus
- Award-winning induction and training
- Company pension scheme
- Share Save Scheme
- Whitbread Privilege Card
- Up to 50% discount at Premier Inn hotels
- 25% discount at Whitbread restaurants
- 33 days annual leave including Bank Holidays
- Perks at Work discounts on shopping, travel, utilities, cinemas, and supermarkets
- Excellent career progression opportunities
WORK ENVIRONMENT
This Hotel Manager role is based at a Premier Inn hotel in Harrow, where you’ll lead a dedicated hospitality team focused on delivering exceptional guest experiences. You’ll work in a fast-paced, customer-focused environment while overseeing hotel operations, maintaining high service standards, and supporting the professional development of your team.
COMMON DUTIES
- Supervise hotel operations.
- Lead Front of House and Housekeeping teams.
- Monitor guest satisfaction.
- Manage hotel performance.
- Ensure compliance with brand standards.
- Support staff training and development.
- Promote workplace safety.
- Coordinate daily hotel activities.
- Resolve guest concerns professionally.
- Drive continuous service improvements.
APPLICATION TIPS
- Highlight your hotel or hospitality management experience.
- Include examples of leading successful teams.
- Demonstrate your customer service achievements.
- Showcase experience improving operational performance.
- Mention health and safety management experience.
- Highlight your communication and leadership skills.
- Include measurable management achievements on your CV.
HOW TO APPLY
Complete the online application and upload your latest CV highlighting your hospitality management experience, leadership achievements, and customer service expertise. Apply before the closing date to be considered.
FREQUENTLY ASKED QUESTIONS
Where is the job located?
The position is based at a Premier Inn hotel in Harrow, London, United Kingdom.
What salary is offered?
The annual salary ranges from £32,000 to £34,000.
Is this a permanent position?
Yes. This is a permanent Hotel Manager role.
Do I need previous hospitality management experience?
Yes. Previous management experience within hospitality or a similar environment is required.
What employee benefits are included?
Benefits include a performance bonus, pension scheme, Share Save Scheme, staff discounts, annual leave, training, and career development opportunities.
Will I manage hotel staff?
Yes. You’ll lead Front of House and Housekeeping teams while overseeing daily hotel operations.
Are there opportunities for career progression?
Yes. Whitbread offers ongoing training, leadership development, and career advancement across its hospitality businesses.
FINAL SUMMARY
The Hotel Manager position with Premier Inn, part of Whitbread, offers an outstanding opportunity for experienced hospitality professionals seeking a rewarding leadership career in Harrow. With a competitive salary of £32,000–£34,000 per year, performance bonuses, excellent employee benefits, and industry-leading career development, this permanent role is ideal for managers who are passionate about delivering exceptional guest experiences while leading high-performing teams.
