Dakota Hotels is seeking an enthusiastic and customer-focused Hotel Receptionist to join its Front Office team at Dakota Newcastle. This permanent full-time role offers a £27,000 annual salary with a minimum of 37.5 hours per week. You’ll be responsible for delivering exceptional guest experiences, handling reception duties, managing reservations, supporting hotel operations, and ensuring every guest enjoys a memorable stay.
COMPANY OVERVIEW
Dakota Hotels is an award-winning UK hospitality brand known for its luxury boutique hotels, stylish restaurants, and outstanding customer service. With hotels in major UK cities, the company has earned recognition as one of the hospitality industry’s top employers through its commitment to employee development, wellbeing, and career progression.
KEY RESPONSIBILITIES
- Welcome guests and provide a professional first impression.
- Manage hotel check-ins and check-outs.
- Handle guest enquiries and special requests.
- Process bedroom and restaurant reservations.
- Assist with guest billing and payment transactions.
- Support light housekeeping coordination when required.
- Work closely with other hotel departments.
- Maintain accurate guest records using front office systems.
- Recommend hotel facilities and local attractions.
- Deliver exceptional guest service throughout each stay.
JOB REQUIREMENTS
- At least two years of hospitality experience, preferably within a hotel.
- Previous experience in a 4-star or 5-star hotel is highly desirable.
- Strong administration and organisational skills.
- Excellent communication and interpersonal abilities.
- Good computer literacy.
- Experience with property management systems is an advantage.
- Flexible approach to shift work.
- Strong attention to detail.
- Positive attitude and customer-focused mindset.
- Genuine interest in the Dakota Hotels brand.
SKILLS REQUIRED
- Hotel reception
- Guest services
- Customer service
- Front office operations
- Hotel reservations
- Administrative skills
- Communication
- Time management
- Computer literacy
- Problem-solving
- Teamwork
- Attention to detail
SALARY & BENEFITS
Details Information Position Hotel Receptionist Company Dakota Hospitality Limited (Dakota Hotels) Employment Type Permanent Location Newcastle upon Tyne, England, United Kingdom Salary £27,000 per year Hours Minimum 37.5 hours per week Shift Pattern Usually 7:00 am–3:00 pm or 5:00 pm–11:00 pm, working 5 days out of 7
Benefits
- Competitive annual salary
- Employee discounts on Dakota hotel stays and dining
- Meals provided during shifts
- Staff uniform
- Refer-a-friend bonus scheme
- Additional holiday after your first anniversary
- Employee Assistance Programme
- Private mental health support
- Video GP consultations
- Mental Health Champions
- Flexible family-friendly working options
- Accredited training programmes
- Dakota Academy career development
- Internal promotion opportunities
- Apprenticeship opportunities
WORK ENVIRONMENT
Working at Dakota Newcastle means joining a luxury hotel known for exceptional hospitality and premium guest experiences. You’ll work in a fast-paced Front Office environment alongside supportive colleagues while developing valuable hospitality skills through award-winning training and career development programmes.
COMMON DUTIES
- Welcome arriving guests.
- Process hotel check-ins and check-outs.
- Handle reservations.
- Answer guest enquiries.
- Process guest payments.
- Coordinate with housekeeping.
- Update guest records.
- Promote hotel services.
- Support other departments.
- Deliver excellent customer service.
APPLICATION TIPS
- Highlight your hotel or hospitality experience.
- Include examples of delivering outstanding customer service.
- Mention experience with hotel reservation systems if applicable.
- Demonstrate strong administration and organisational skills.
- Showcase your communication and teamwork abilities.
- Explain why you want to work for Dakota Hotels.
- Tailor your CV to emphasise guest service achievements.
- Apply early, as applications are reviewed throughout the recruitment period.
HOW TO APPLY
Submit your latest CV highlighting your hospitality experience, customer service skills, and front office knowledge. Early applications are encouraged.
FREQUENTLY ASKED QUESTIONS
Where is the job located?
The position is based at Dakota Newcastle in Newcastle upon Tyne, England.
What salary does the role offer?
The annual salary is £27,000.
Is this a permanent position?
Yes. This is a permanent full-time role.
How many hours will I work?
You’ll work a minimum of 37.5 hours per week.
Do I need previous hotel experience?
Yes. At least two years of hospitality experience is required, with hotel experience preferred.
What shifts will I work?
Typical shifts are 7:00 am–3:00 pm and 5:00 pm–11:00 pm, working any five days out of seven.
What benefits are included?
Benefits include hotel discounts, meals on duty, wellbeing support, accredited training, career development programmes, employee assistance, and internal promotion opportunities.
FINAL SUMMARY
The Hotel Receptionist role at Dakota Hotels Newcastle is an excellent opportunity for hospitality professionals seeking a rewarding career with one of the UK’s leading luxury hotel brands. Offering a £27,000 annual salary, outstanding employee benefits, award-winning training, and genuine career progression opportunities, this permanent position is ideal for individuals who are passionate about delivering first-class guest experiences.
