Premier Inn is seeking a motivated and customer-focused Hotel Duty Manager to join its team at Newbury Town Centre South (A3339) in Berkshire. This permanent position offers 32 hours per week with pay of up to £13.86 per hour. The successful candidate will lead hotel operations, support team members, maintain high service standards, and help deliver an outstanding guest experience in one of the UK’s leading hotel brands.
COMPANY OVERVIEW
Premier Inn, part of Whitbread, is one of the United Kingdom’s leading hotel brands, recognised for providing comfortable accommodation and exceptional customer service. The company invests heavily in employee training, career development, and creating a supportive workplace where team members can build long-term careers in hospitality.
KEY RESPONSIBILITIES
- Supervise the daily operation of the hotel.
- Lead and motivate the hotel team.
- Deliver exceptional customer service.
- Ensure guests enjoy a safe and welcoming stay.
- Monitor health and safety compliance.
- Support front desk and operational activities.
- Assist with hotel administration.
- Resolve guest enquiries and issues professionally.
- Maintain company service standards.
- Help drive team performance and operational excellence.
JOB REQUIREMENTS
- Previous leadership or supervisory experience.
- Background in hospitality, retail, or customer-facing management.
- Strong communication skills.
- Excellent organisational abilities.
- Customer-focused attitude.
- Ability to lead and motivate a team.
- Good problem-solving skills.
- Flexible approach to hotel operations.
- Commitment to health and safety standards.
SKILLS REQUIRED
- Hotel management
- Team leadership
- Customer service
- Hospitality operations
- Communication
- Organisation
- Problem-solving
- Health and safety compliance
- Administration
- Time management
- Staff supervision
- Teamwork
SALARY & BENEFITS
Details Information Position Hotel Duty Manager Company Whitbread (Premier Inn) Employment Type Permanent Location Newbury, Berkshire, United Kingdom Salary Up to £13.86 per hour Hours 32 hours per week Working Pattern Day shifts (schedule not specified)
Benefits
- Competitive hourly pay
- Permanent employment
- Comprehensive induction and training
- Clear career progression opportunities
- Whitbread Benefits Card
- Up to 60% discount on Premier Inn stays
- 25% discount at Whitbread restaurants
- Company pension scheme
- Save As You Earn scheme
- Retail, travel, supermarket, cinema, and utility discounts
- Supportive working environment
WORK ENVIRONMENT
This role offers the opportunity to work in a busy Premier Inn hotel where teamwork, customer satisfaction, and operational excellence are priorities. You’ll lead colleagues in a fast-paced hospitality environment while ensuring guests receive the high-quality service Premier Inn is known for.
COMMON DUTIES
- Supervise hotel operations.
- Support front desk activities.
- Lead hotel team members.
- Resolve guest concerns.
- Maintain health and safety standards.
- Coordinate daily operations.
- Monitor service quality.
- Assist with administration.
- Ensure smooth hotel performance.
- Deliver outstanding guest experiences.
APPLICATION TIPS
- Highlight previous leadership or supervisory experience.
- Include hospitality or retail management achievements.
- Demonstrate excellent customer service skills.
- Showcase your ability to motivate and manage teams.
- Mention health and safety knowledge.
- Emphasise communication and organisational skills.
- Tailor your CV to hotel management responsibilities.
- Apply early as vacancies may close before the deadline.
HOW TO APPLY
Complete the online application and upload your latest CV highlighting your leadership experience, customer service skills, and hospitality or retail management background.
FREQUENTLY ASKED QUESTIONS
Where is the job located?
The position is based at Premier Inn Newbury Town Centre South (A3339) in Newbury, Berkshire.
What is the hourly pay?
The role pays up to £13.86 per hour.
Is this a permanent position?
Yes. This is a permanent role with guaranteed contracted hours.
How many hours will I work?
You’ll work 32 hours per week.
Do I need previous hotel management experience?
Hotel experience is helpful, but leadership experience gained in hospitality, retail, or other customer-facing environments is also considered.
What employee benefits are included?
Benefits include hotel and restaurant discounts, a company pension, savings scheme, comprehensive training, career development, and discounts on shopping, travel, and entertainment.
Is training provided?
Yes. Premier Inn provides structured training, ongoing support, and clear opportunities for career progression.
FINAL SUMMARY
The Hotel Duty Manager position with Premier Inn in Newbury is an excellent opportunity for aspiring hospitality leaders. Offering up to £13.86 per hour, permanent contracted hours, industry-leading employee benefits, and outstanding career progression within Whitbread, this role is ideal for individuals who enjoy leading teams, delivering exceptional customer service, and building a long-term career in the hospitality industry.
