CLLIX Apartments and Hotels is seeking an experienced Front Office Supervisor to oversee the daily operations of its Front Office Department in South Brisbane. The successful candidate will lead reception staff, deliver outstanding guest service, coordinate daily front desk activities, support workforce planning, and work closely with other departments to ensure an exceptional guest experience.
COMPANY OVERVIEW
CLLIX Apartments and Hotels is a leading Australian hospitality provider managing more than 8,500 self-contained apartments across over 52 properties in Brisbane, the Gold Coast, Sunshine Coast, Melbourne, and Adelaide. The company combines the comfort of apartment living with professional hotel services while using innovative technology to deliver memorable guest experiences. CLLIX is committed to diversity, inclusion, and creating an inclusive workplace where every team member is valued.
KEY RESPONSIBILITIES
- Supervise the daily operations of the Front Office Department.
- Lead and support front office team members.
- Deliver exceptional customer service to guests.
- Handle guest enquiries, feedback, and complaints professionally.
- Assist with guest arrivals, departures, and room allocations.
- Coordinate VIP guest requests.
- Monitor cash handling and key control procedures.
- Support roster preparation and workforce planning.
- Conduct team briefings and operational updates.
- Train, coach, and mentor new and existing employees.
- Ensure compliance with company policies and service standards.
- Work closely with housekeeping, maintenance, reservations, and other departments.
JOB REQUIREMENTS
- Previous leadership experience in hotel front office, guest services, or hotel reception.
- Strong understanding of hotel front office operations.
- Excellent customer service skills.
- Strong communication and interpersonal abilities.
- Leadership and team development experience.
- Excellent problem-solving and conflict resolution skills.
- Strong organisational and time management skills.
- Experience using hotel property management systems.
- Good computer literacy.
- Ability to work rotating shifts, including weekends, evenings, and public holidays.
- Full Australian working rights.
SKILLS REQUIRED
- Front office supervision
- Hotel operations
- Guest services
- Customer service
- Staff leadership
- Conflict resolution
- Team coaching
- Workforce planning
- Cash handling
- Property management systems
- Communication
- Organisation
- Time management
- Problem-solving
- Attention to detail
SALARY & BENEFITS
Details Information Position Front Office Supervisor Employment Type Full-Time Location South Brisbane, Queensland Salary Not specified Industry Hospitality & Hotels Work Schedule Rotating roster including weekends and public holidays
Benefits
- Career development opportunities
- Work with one of Australia’s growing hospitality providers
- Supportive and inclusive workplace
- Ongoing training and professional development
- Opportunity to work across premium apartment hotels
WORK ENVIRONMENT
This role is based in a modern apartment hotel where excellent guest service is the top priority. You’ll work closely with reception staff, housekeeping, maintenance, and reservations teams in a fast-paced environment that values teamwork, professionalism, and continuous improvement.
COMMON DUTIES
- Supervise front desk operations.
- Welcome and assist hotel guests.
- Resolve guest concerns.
- Coordinate room allocations.
- Prepare staff rosters.
- Conduct team briefings.
- Monitor operational procedures.
- Train front office employees.
- Collaborate with other hotel departments.
APPLICATION TIPS
- Highlight your hotel front office leadership experience.
- Include experience using hotel property management software.
- Showcase customer service achievements.
- Demonstrate your ability to supervise and motivate teams.
- Mention experience resolving guest complaints professionally.
- Highlight flexibility to work rotating shifts.
- Tailor your resume to hospitality management positions.
HOW TO APPLY
FAQ
Is this a full-time position?
Yes. This is a full-time Front Office Supervisor position.
Is the salary listed?
No. The employer has not disclosed the salary.
What experience is required?
Applicants should have previous leadership experience in hotel front office, guest services, or hotel reception.
Do I need experience with hotel software?
Yes. Experience using hotel property management systems is preferred.
Will I work weekends and public holidays?
Yes. The position requires flexibility to work rotating rosters, including weekends, evenings, and public holidays.
Do I need Australian working rights?
Yes. Applicants must have full Australian working rights.
What departments will I work with?
You will collaborate with housekeeping, maintenance, reservations, and other operational teams.
FINAL SUMMARY
The Front Office Supervisor role in South Brisbane offers an excellent opportunity for experienced hospitality professionals to advance their careers with CLLIX Apartments and Hotels. You’ll lead a front office team, deliver exceptional guest experiences, coordinate hotel operations, and contribute to a growing Australian hospitality brand known for quality service and innovation. If you’re passionate about hotel operations and team leadership, apply today.
