Oaks Brisbane Mews Suites is looking for an experienced Front Office Supervisor to join its hospitality team in Brisbane, Queensland. This full-time position involves supervising front office operations, supporting reception staff, ensuring smooth guest arrivals and departures, resolving guest concerns, and maintaining high customer service standards while leading by example.
COMPANY OVERVIEW
Oaks Hotels is a well-known Australian hospitality brand offering apartment-style accommodation in major cities and popular holiday destinations. The company is committed to providing outstanding guest experiences through quality accommodation, exceptional service, and professional hospitality teams. Employees benefit from a supportive workplace that encourages career development and teamwork.
KEY RESPONSIBILITIES
- Supervise daily front office operations.
- Lead and motivate the reception team.
- Deliver outstanding customer service to hotel guests.
- Ensure efficient guest check-in and check-out procedures.
- Monitor completion of daily operational tasks.
- Handle guest enquiries and complaints professionally.
- Support team members through coaching and guidance.
- Maintain high service and presentation standards.
- Promote teamwork and a positive guest experience.
- Assist with smooth day-to-day hotel operations.
JOB REQUIREMENTS
- Previous experience in a hotel front office or reception role.
- Demonstrated leadership or supervisory experience.
- Excellent communication and interpersonal skills.
- Strong customer service focus.
- Ability to solve problems calmly and professionally.
- Excellent organisational and time management skills.
- Ability to work rotating shifts, including morning and afternoon shifts.
- Passion for hospitality and guest satisfaction.
SKILLS REQUIRED
- Hotel front office operations
- Guest services
- Team leadership
- Customer service
- Hotel reception
- Conflict resolution
- Communication skills
- Time management
- Problem-solving
- Staff supervision
- Team motivation
- Organisation
- Attention to detail
- Hospitality operations
- Guest relations
SALARY & BENEFITS
Details Information Position Front Office Supervisor Employment Type Full-Time Location Brisbane, Queensland Salary Not specified Industry Hospitality Work Schedule Rotating AM and PM shifts
Benefits
- Full-time employment
- Career development opportunities
- Supportive hospitality team
- Professional work environment
- Opportunity to develop leadership skills
- Work with a recognised Australian hotel brand
WORK ENVIRONMENT
This position is based at Oaks Brisbane Mews Suites in a busy hotel environment where guest satisfaction is the highest priority. The successful candidate will supervise reception staff, coordinate daily operations, and work closely with hotel departments to provide seamless service for every guest.
COMMON DUTIES
- Supervise reception staff.
- Welcome hotel guests.
- Coordinate check-ins and check-outs.
- Resolve customer concerns.
- Monitor daily operations.
- Train and support team members.
- Complete operational tasks.
- Maintain service standards.
- Encourage teamwork.
APPLICATION TIPS
- Highlight your hotel reception or front office experience.
- Include leadership or supervisory achievements.
- Showcase excellent customer service skills.
- Mention experience handling guest complaints.
- Demonstrate your ability to work rotating shifts.
- Tailor your resume to hospitality leadership roles.
- Include examples of improving guest satisfaction.
HOW TO APPLY
Submit your application online with an updated resume highlighting your hospitality and front office leadership experience.
FAQ
Is this a full-time position?
Yes. This is a full-time Front Office Supervisor role.
Is the salary listed?
No. The employer has not specified the salary.
What experience is required?
Candidates should have previous hotel front office experience along with leadership or supervisory skills.
Will I supervise other employees?
Yes. You will lead and support the front office team while ensuring excellent guest service.
What shifts will I work?
The role operates on a rotating roster with both morning and afternoon shifts.
Is customer service important for this role?
Yes. Delivering exceptional guest experiences is one of the primary responsibilities.
Where is the job located?
The position is based at Oaks Brisbane Mews Suites in Brisbane, Queensland.
FINAL SUMMARY
The Front Office Supervisor position at Oaks Brisbane Mews Suites is an excellent opportunity for hospitality professionals looking to advance into hotel leadership. You’ll supervise front office operations, support a dynamic reception team, and ensure every guest enjoys a memorable stay. If you have strong leadership abilities, hotel reception experience, and a passion for customer service, apply today to join one of Australia’s recognised hospitality brands.
