McDonald’s is seeking an experienced Shift Supervisor to join its restaurant team in Mackay, Queensland. This is a full-time position offering 38 hours per week with an annual salary of $76,515 plus superannuation. The successful candidate will supervise daily restaurant operations, manage team members, deliver excellent customer service, monitor inventory, maintain workplace safety, and support efficient store performance.
COMPANY OVERVIEW
McDonald’s is one of the world’s leading quick-service restaurant brands, serving millions of customers every day. The company is known for delivering quality food, outstanding customer service, employee development, and career advancement opportunities in a fast-paced and supportive work environment.
KEY RESPONSIBILITIES
- Deliver friendly and efficient customer service.
- Handle customer enquiries and resolve complaints professionally.
- Prepare employee work schedules and allocate daily duties.
- Recruit, train, supervise, and evaluate team members.
- Support employee development and performance management.
- Monitor inventory levels and order supplies when required.
- Ensure accurate product pricing and merchandising.
- Maintain food quality and operational standards.
- Enforce workplace health and safety procedures.
- Promote McDonald’s open-door communication policy.
- Support smooth day-to-day restaurant operations.
JOB REQUIREMENTS
- AQF Certificate II, Certificate III, or a higher qualification in retail, hospitality, business, leadership, management, or a related field, or equivalent qualifications.
- At least 12 months of supervisory experience in retail, hospitality, fast food, customer service, or a similar industry.
- Applicants without formal qualifications may be considered if they can demonstrate relevant practical supervisory experience.
- Candidates with 2 or more years of fast-food chain supervisory experience will be highly regarded.
- Ability to work flexible shifts, including nights, weekends, and public holidays.
- Willingness to relocate if required.
SKILLS REQUIRED
- Team leadership
- Fast-food operations
- Customer service
- Staff supervision
- Employee training
- Inventory management
- Conflict resolution
- Workplace safety
- Communication skills
- Time management
- Problem-solving
- Shift planning
- Food safety
- Leadership
- Organisation
SALARY & BENEFITS
Details Information Position Shift Supervisor Employment Type Full-Time Hours 38 hours per week Salary $76,515 per year Additional Pay Superannuation Location Mackay, Queensland Workplace On-site
WORK ENVIRONMENT
This role is based in a busy McDonald’s restaurant where teamwork, customer satisfaction, and operational excellence are priorities. Shift Supervisors work closely with restaurant crew members to maintain high service standards while ensuring food safety and workplace compliance.
COMMON DUTIES
- Supervise restaurant staff.
- Allocate daily work duties.
- Train new employees.
- Handle customer concerns.
- Monitor stock levels.
- Maintain safety standards.
- Support restaurant operations.
- Oversee food quality.
- Complete shift reports.
APPLICATION TIPS
- Highlight your fast-food or hospitality supervisory experience.
- Include leadership achievements on your resume.
- Mention any AQF or hospitality qualifications.
- Demonstrate experience with inventory and staff scheduling.
- Emphasize customer service and problem-solving skills.
- Be prepared to answer questions about relocation and flexible working hours.
- Tailor your resume specifically for McDonald’s management roles.
HOW TO APPLY
Applicants may be asked the following questions:
- Why are you the right candidate for this role?
- Are you available to start immediately?
- Do you hold a Certificate II, III, or higher qualification in retail or a related field?
- Do you have experience working in a fast-food chain?
- Are you willing to relocate if required?
- Can you work weekends, nights, public holidays, and other flexible shifts?
FAQ
Is this a full-time position?
Yes. This is a full-time role with 38 working hours per week.
What is the salary?
The annual salary is $76,515 plus superannuation.
What qualifications are required?
Applicants should have an AQF Certificate II, III, or higher in a relevant field, or equivalent experience.
Is previous fast-food experience required?
Yes. Supervisory experience in a fast-food chain or similar hospitality environment is required.
Will I need to work weekends?
Yes. The role includes flexible shifts that may involve weekends, evenings, nights, and public holidays.
Can applicants without formal qualifications apply?
Yes. Candidates with practical supervisory experience may also be considered.
Is relocation required?
Applicants should be willing to relocate if necessary.
FINAL SUMMARY
This McDonald’s Shift Supervisor position in Mackay, Queensland is an excellent opportunity for experienced hospitality professionals looking to grow their management career. With a competitive annual salary of $76,515 plus superannuation, full-time employment, and opportunities for career progression, this role is ideal for candidates with strong leadership skills, fast-food experience, and a commitment to delivering outstanding customer service. Apply today and take the next step in your hospitality career.
