Four Seasons Hotel New York is seeking an experienced Director of Technology Innovation & Data (Director of TID) to oversee all hotel technology infrastructure, enterprise applications, cybersecurity, IT operations, and technology strategy. This leadership position is responsible for ensuring critical hotel systems remain operational while supporting hotel staff and guests with innovative technology solutions. The successful candidate will manage technology planning, vendor relationships, system security, project implementation, and long-term technology investments within one of New York City’s most prestigious luxury hotels.
Company Overview
Four Seasons is one of the world’s leading luxury hospitality companies, delivering exceptional guest experiences through personalized service and operational excellence. Four Seasons Hotel New York, located on Manhattan’s prestigious Billionaires’ Row between Park Avenue and Madison Avenue, is a Forbes Five-Star and AAA Five Diamond luxury hotel offering world-class accommodations, outstanding service, and a culture that values innovation, employee development, and excellence.
Key Responsibilities
- Lead all hotel technology and IT operations.
- Maintain hotel network infrastructure and cybersecurity.
- Manage Property Management Systems (PMS), POS, HSIA, and hotel applications.
- Support Front Office, Food & Beverage, Finance, HR, Spa, and Sales systems.
- Oversee Active Directory, Microsoft Outlook, VPN, and server infrastructure.
- Ensure system availability 24 hours a day.
- Develop and maintain disaster recovery and backup procedures.
- Manage technology projects and system implementations.
- Establish technology security policies and standards.
- Provide technical support for hotel guests and employees.
- Prepare technology operating and capital budgets.
- Negotiate technology service and maintenance contracts.
- Coordinate with Four Seasons Corporate Technology teams.
- Implement enterprise technology best practices.
- Maintain technology lifecycle planning and infrastructure upgrades.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Extensive experience managing enterprise IT infrastructure.
- Previous hospitality technology experience preferred.
- Strong knowledge of Property Management Systems (PMS), POS, HSIA, and hospitality software.
- Experience with Active Directory, Microsoft technologies, networking, and cybersecurity.
- Project management experience.
- Strong leadership and communication skills.
- Experience preparing operating and capital budgets.
- Ability to travel occasionally for conferences and training.
- U.S. work authorization required unless eligible for internal Four Seasons L-1 visa sponsorship.
Skills Required
- IT Leadership
- Technology Strategy
- Cybersecurity
- Network Administration
- Server Infrastructure
- Active Directory
- Microsoft Outlook
- Hospitality Technology
- Property Management Systems (PMS)
- Opera PMS
- Delphi
- POS Systems
- Project Management
- Budget Management
- Vendor Management
- Technical Support
- Disaster Recovery
- Data Security
- Communication
- Leadership
Salary & Benefits
Details Information Position Director of Technology Innovation & Data Company Four Seasons Hotel New York Employment Type Full-Time Salary $125,000–$135,000 per year Location New York, New York, USA Visa Eligibility L-1 sponsorship may be available for eligible internal Four Seasons managers
Benefits
- Competitive annual salary
- Medical insurance
- Dental insurance
- 401(k) retirement plan
- Complimentary employee meals
- Complimentary accommodations at Four Seasons hotels worldwide
- Professional training and development
- Gym membership discounts
- Parking discounts
- TransitChek pre-tax commuter program
- Career advancement opportunities
- Work with a Forbes Five-Star luxury hotel
- L-1 visa sponsorship for eligible internal managers
Work Environment
The Director of Technology Innovation & Data works within the luxury environment of Four Seasons Hotel New York, overseeing all enterprise technology systems that support hotel operations. This role collaborates closely with executive leadership, department managers, corporate IT teams, vendors, and hotel staff while ensuring uninterrupted technology services for both employees and guests.
Common Duties
- Manage enterprise IT systems.
- Maintain hotel networks.
- Support hotel technology users.
- Monitor cybersecurity.
- Implement technology projects.
- Oversee server infrastructure.
- Manage vendor relationships.
- Prepare IT budgets.
- Maintain backup systems.
- Ensure continuous system availability.
Why You Should Apply for This Job
This is an exceptional opportunity for experienced IT leaders seeking to combine enterprise technology management with luxury hospitality. Four Seasons offers competitive compensation, world-class employee benefits, international career growth opportunities, complimentary hotel stays, professional development, and the opportunity to lead technology operations at one of New York City’s most prestigious hotels.
Application Tips
- Highlight enterprise IT leadership experience.
- Include hospitality technology experience if applicable.
- Demonstrate cybersecurity and network management expertise.
- Showcase project management accomplishments.
- Highlight Active Directory and Microsoft infrastructure experience.
- Include experience managing operating and capital budgets.
- Emphasize leadership and vendor management skills.
- Quantify technology improvements where possible.
- Keep certifications current.
- Apply early for this executive leadership opportunity.
How to Apply
Submit your application through the official Four Seasons Careers website. Include an updated resume highlighting your IT leadership, hospitality technology, cybersecurity, enterprise systems, infrastructure management, and project management experience.
Frequently Asked Questions
Where is this position located?
The position is based at Four Seasons Hotel New York in Manhattan, New York.
Is this a full-time role?
Yes. This is a full-time executive leadership position.
What is the salary?
The annual salary ranges from $125,000 to $135,000, depending on qualifications and experience.
Is hospitality technology experience required?
Hospitality technology experience is preferred, particularly with systems such as Opera PMS, POS, HSIA, Delphi, and other hotel enterprise applications.
Does Four Seasons provide employee benefits?
Yes. Employees receive medical and dental insurance, 401(k), complimentary meals, hotel stay benefits, commuter programs, gym discounts, and professional development opportunities.
Will travel be required?
Yes. Occasional travel may be required for conferences, training, and corporate technology initiatives.
Is visa sponsorship available?
U.S. work authorization is generally required. However, eligible managers currently employed within Four Seasons may qualify for L-1 visa sponsorship.
Final Summary
The Director of Technology Innovation & Data position at Four Seasons Hotel New York offers an outstanding opportunity for experienced technology leaders to oversee enterprise IT operations within one of the world’s most prestigious luxury hotel brands. With a competitive salary of $125,000–$135,000, exceptional employee benefits, luxury hospitality perks, and excellent career advancement opportunities, this executive role is ideal for professionals passionate about technology innovation, cybersecurity, and operational excellence. Apply today through the official Four Seasons Careers website.
