Four Seasons Hotel Austin is seeking an experienced Assistant Front Office Manager (internally known as Hotel Assistant Manager) to join its Rooms Division. This full-time leadership position oversees Front Desk operations while supporting Guest Services, Front Drive, and Housekeeping teams to ensure exceptional guest experiences from arrival through departure. The successful candidate will help develop team members, maintain luxury service standards, and deliver the personalized hospitality that defines the Four Seasons brand.
Company Overview
Four Seasons is one of the world’s leading luxury hospitality companies, recognized for delivering exceptional guest experiences through personalized service, world-class accommodations, and a people-first culture. Four Seasons Hotel Austin is located on the shores of Lady Bird Lake in downtown Austin and features luxury guest rooms, award-winning restaurants, premium spa facilities, and extensive event spaces while providing employees with excellent career development opportunities.
Key Responsibilities
- Supervise daily Front Desk operations.
- Support Guest Services, Front Drive, and Housekeeping teams.
- Ensure outstanding guest arrival and departure experiences.
- Train, coach, and develop front office staff.
- Maintain Four Seasons luxury service standards.
- Resolve guest concerns professionally and efficiently.
- Coordinate departmental operations for seamless guest service.
- Assist with scheduling and staff supervision.
- Monitor operational performance and guest satisfaction.
- Support employee development into supervisory and management roles.
- Collaborate with hotel leadership across departments.
- Ensure smooth hotel operations during all shifts.
Job Requirements
- Minimum two years of hospitality experience.
- At least one year of supervisory experience preferred.
- Previous Front Desk experience required.
- Strong leadership and organizational abilities.
- Excellent communication and interpersonal skills.
- High attention to detail.
- Strong customer service orientation.
- Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
- Legal authorization to work in the United States unless currently employed in a managerial role at Four Seasons and eligible for L-1 visa sponsorship.
Skills Required
- Front Office Management
- Hotel Operations
- Guest Services
- Hospitality Leadership
- Team Supervision
- Customer Service
- Staff Training
- Conflict Resolution
- Communication
- Time Management
- Problem Solving
- Luxury Hospitality
- Housekeeping Coordination
- Organizational Skills
Salary & Benefits
Details Information Position Assistant Front Office Manager Company Four Seasons Hotel Austin Employment Type Full-Time Location Austin, Texas, USA Industry Luxury Hospitality
Benefits
- Complimentary medical, dental, and vision insurance after 30 days
- 401(k) with company matching
- Paid parental leave
- Paid vacation and sick leave
- Twelve paid holidays
- Complimentary employee meals
- Free downtown parking during work shifts
- Complimentary room stays at Four Seasons hotels worldwide
- Free dry cleaning and alteration of business attire
- Discounted Gold’s Gym membership
- Discounted public transportation
- Career advancement opportunities within Four Seasons
- Employee discounts on Four Seasons beds and bedding
- L-1 visa sponsorship available for eligible internal Four Seasons managers
Work Environment
The Assistant Front Office Manager works in a fast-paced luxury hotel environment, coordinating daily operations across multiple guest service departments. This leadership position requires flexibility, professionalism, attention to detail, and the ability to maintain exceptional service standards while supervising diverse hospitality teams in a 24/7 hotel operation.
Common Duties
- Supervise Front Desk operations.
- Assist guest check-in and check-out processes.
- Support Guest Services teams.
- Coordinate Housekeeping activities.
- Handle guest concerns.
- Train hotel employees.
- Maintain service standards.
- Monitor daily operations.
- Prepare operational reports.
- Ensure guest satisfaction.
Why You Should Apply for This Job
This is an excellent opportunity to build a long-term leadership career with one of the world’s most respected luxury hotel brands. Four Seasons offers outstanding employee benefits, exceptional career development opportunities, world-class training, complimentary meals, premium health insurance, and opportunities for internal advancement within its global hospitality network.
Application Tips
- Highlight your Front Office leadership experience.
- Include luxury hotel or upscale hospitality experience.
- Emphasize guest service achievements.
- Showcase supervisory and staff development experience.
- Demonstrate strong communication skills.
- Include experience managing multiple departments.
- Mention scheduling and operational management experience.
- Highlight conflict resolution abilities.
- Tailor your resume to hospitality leadership.
- Apply early for the best opportunity.
How to Apply
Submit your application through the official Four Seasons Careers website. Include an updated resume highlighting your hospitality leadership, front office management, guest services, supervisory experience, and customer service accomplishments.
Frequently Asked Questions
Where is this job located?
The position is based at Four Seasons Hotel Austin in Austin, Texas.
Is this a full-time position?
Yes. This is a full-time leadership role.
Is previous hotel experience required?
Yes. Candidates should have at least two years of hospitality experience, including Front Desk knowledge and preferably one year in a supervisory role.
Does Four Seasons provide health insurance?
Yes. Complimentary medical, dental, and vision insurance is provided after 30 days of employment.
Is retirement offered?
Yes. Employees are eligible for a 401(k) plan with company matching.
Are meals provided?
Yes. Complimentary employee meals are provided during work shifts.
Does the hotel offer career advancement?
Yes. Four Seasons offers excellent opportunities for career growth and internal promotion worldwide.
Is visa sponsorship available?
Current Four Seasons managers may qualify for L-1 visa sponsorship. U.S. work authorization is otherwise required.
Final Summary
The Assistant Front Office Manager position at Four Seasons Hotel Austin offers an outstanding opportunity for experienced hospitality professionals to advance their leadership careers within one of the world’s most prestigious luxury hotel brands. With exceptional employee benefits, complimentary health insurance, paid parental leave, career development opportunities, and a dynamic luxury work environment, this role is ideal for hospitality leaders passionate about delivering unforgettable guest experiences. Apply today through the official Four Seasons Careers website.
